Grant Access to Service Requests via AD Groups in User Roles

We grant access to Service Manager Service Requests using AD Groups in User Roles. When a user is added to the AD Group the permissions are not updated immediately – so they do not see the additional Service Request in the portal.

Fix

There are two things to do:

1. Recycle the App Pool
2. The user has to re-login (not always required)

Here is the code to recycle the App Pool for both the standard HTML Portal and the ITNetX Portal:

@('ItsmPortalv3Pool', 'SMSelfServicePortal_appPool') | ForEach-Object {
    Restart-WebAppPool $_
}